To determine how to best fulfill its mission, a nonprofit organization must answer a basic set of critical questions.

CBWhite helps organizations answer these questions: So they can take well-reasoned action:

Who do we need to reach?

  • Those we hope to serve
  • Referral sources and community partners
  • Volunteers
  • Buyers of products and services
  • Donors and funders

Identify types of prospects

What are their needs?

What barriers might they face in coming to us?

Whom else will they consider?

How do we compare?

Develop and/or modify programs, products and services

What motivates them?

Why will they select us?

What makes us unique?

What benefit can we provide?

Create an effective brand with consistent messages and a clear description of the organization

How will they learn about us?



Deliver messages using effective methods and referral sources

How successfully do current activities contribute to our mission?

Which of them should we keep, refine, discontinue?

Which new opportunities (products, services, events, programs) are most likely to succeed?

Allocate resources effectively